Questions about a payment
If you have any questions about billing. mention the date, amount, and transaction reference from your receipt that’s mailed to you after purchase. Never email your full card number, security code, password, or bank login.
Concerns about another caller
You can leave a conversation without waiting for a reply from us. When reporting someone, describe the behavior and give the approximate date and time, including your time zone. Add their nickname or any greeting details you remember. Clearly mention threats, requests for money, or suspected underage use.
Questions about your information
Use “HoustonPhoneChat privacy request” as your email subject if you want to access, correct, or delete personal information. Tell us what you are requesting. We may ask for some limited information to verify if it's really you asking for the information.
A few things to consider
Please mention HoustonPhoneChat in your message so your enquiry is linked to the right service. Do not include another caller’s private information unless it is necessary to explain a concern.
If you or someone else is in immediate danger, call 911. This inbox is not an emergency service.